- The product’s pricing are in IDR (Indonesian Rupiah) and other currencies but the final settlement will be in IDR using exchange rates.
- For every successful booking transaction user / buyer will get voucher and receipt of payment through email. The voucher is a proof of valid transaction. The email could go to your spam box, please check your spam box. If the email goes to your spam box, please mark it as As Not Spam’ for your future benefit. Should you not receive the voucher, please contact us at firstname.lastname@example.org or by (Tlp/WhatsApp: +628113884222)
- User / buyer should print the voucher or save the voucher in their gadget (e-voucher) as user must show it to Elrey Junior Fast Cruise staff. User should contact us at email@example.com, if staff refuse to deliver their service(s) so we can solve it immediately.
- Insurance cover is the responsibility of each Speedboat Company
- All time is stated is local time or UTC+8
- Each passenger have baggage space up to 30Kg
- We no have authority to manages all boat Trip. Schedule, Prices, Harbor Location, and Availability are Fast Boat management Authority
- We only accepts reschedule and cancellation requests in accordance with the policy
- We is not responsible for any changes to the departure time of the speedboat
- We is not responsible for any changes from harbour locations of the speedboat
- We is not responsible for delays of the speedboat departure
- We is not responsible for the cancellation of the speedboat because the real situation and conditions are out of control such as the big waves Bad weather, damage to the speedboat. Customers can make rescheduling requests or cancellations by contacting our customer service
- Please check in at least 30 minutes before trip
- Each passenger is required to present an ID card upon check-in
- Cancellation from SPEEDBOAT due to bad weather, big waves, natural disasters, broken boat engine, will get 100% money back guarantee or can reschedule for free of charged
- Cancellation from PASSENGERS before 120 hours the departure time, the refund will be charged a penalty of 10% from the total payment for admin fees
- Cancellation from PASSENGERS minimum 120 – 72 hours before the departure time, the passenger will be charged a penalty of 15% from the total payment
- Cancellation from PASSENGERS 48 hours before the departure time, the passenger will be charged a penalty of 50% from the total payment
- Cancellation from PASSENGERS maximal 24 hours before the departure time, the passenger will be charged a penalty of 75% from the total payment
- Cancellation from PASSENGERS between 24 hours after the departure time, there will be no refundable
- Reschedule from PASSENGERS by choosing another schedule from same SPEEDBOAT company at least maximally 12 hours before the departure time, rescheduling is free of charge based on the availability of the chosen schedule seat
- Reschedule with SPEEDBOAT Company from the first choice will be accepted based on seat availability
- All payments using credit cards (Visa and Master Card) and Debit cards processed via Payment Gateway as a payment processor secured by International Standard Security Scanning encrypted with 128 bit SSL.
Usage of vouchers policy
- The usage of vouchers should be according to Elrey Junior Fast Boats terms and conditions and listed vendor’s terms and conditions. Listed vendors are the sellers that provide the products and / or services.